Key Account Manager
We are looking for a highly skilled Key Account Manager to lead the contracting process with our clients in a B2B and B2C environment, focused on signing the most competitive rates for our business.
This role involves developing strong relationships with experienced suppliers and negotiating contract renewal conditions such as rate, inventory, offers, release periods, marketing contributions, overrides, and cancellation policy. You will also be responsible for monitoring the performance of each hotel working closely with the Yield Manager to ensure competitiveness and availability is not an issue.
The ideal candidate will have excellent communication and negotiation skills, with the ability to act as a key point contact for suppliers and develop and maintain excellent relationships with them. They will also support the resolution of major supplier or client complaints, negotiating the most suitable solution to maintain good service and a positive relationship with them.
* Negotiate contract renewal conditions such as rate, inventory, offers, release periods, marketing contributions, overrides, cancellation policy.
* Monitor the performance of each hotel working closely with the Yield Manager to ensure competitiveness and availability is not an issue.
* Act as the face-to-face key point contact for experienced suppliers and develop and maintain excellent relationships with them.
* Support the resolution of major supplier or client complaints, negotiating the most suitable solution to maintain good service and a positive relationship with them.
In this role, you will be responsible for ensuring the supplier has a clear understanding of our value proposition and marketing tools to optimize the income of each contract. This is an exciting opportunity to work with a portfolio of hotels within a specific geographic area and contribute to the growth and success of our business.