Job Overview
The Sr. Customer Success Analyst will be responsible for delivering exceptional, timely service to our valued customers.
Key responsibilities include troubleshooting complex customer requests, managing the global support queue and backlog, and providing a proactive, personalized customer experience.
The ideal candidate will combine technical expertise, analytical thinking, and customer-focused mindset to deliver high-quality solutions to critical support issues.
Technical skills required include proficiency in using Chrome Developer Tools (Inspector) to analyze web applications, reviewing network requests, debugging front-end issues, and identifying JavaScript or API failures.
Additionally, the successful candidate will perform API testing and validation using tools such as Postman or cURL, conduct IIS and SSL diagnostics to investigate and resolve issues on Windows Application Servers, and configure and troubleshoot Windows ADFS Servers and remote diagnostics via VPN, RDP, or similar tools.