About the Job We are seeking a seasoned Service Delivery Manager to oversee our service operations, ensuring seamless delivery of our enterprise support and consulting services. Job Description * Develop and maintain on-call coverage plans that ensure critical skills are available 24/7. * Create and monitor key service metrics, driving improvements based on SLA compliance, MTTR, MTTA, and backlog health. * Serve as incident lead/coordinator during major incidents, keeping engineers focused and customers informed. * Establish a configuration management process for customer environments (platforms in use, clusters, regions)