Role Overview
This is a fully remote Production Support Engineer position with East Coast hours. The successful candidate will work closely with IT and business stakeholders to support complex application needs.
The ideal candidate will have 5+ years of production support experience, preferably in the securities or financial services industry, and strong programming/scripting skills in languages like Java, Python, C++, etc.
A bachelor's degree in a related discipline or an equivalent combination of education and experience is required. An advanced degree is beneficial but not essential.
Key Responsibilities
* Provide technical direction and guidance for various application/infrastructure activities supporting business applications, processes, and procedures across the enterprise.
* Liaise between IT and business stakeholders to ensure client satisfaction with complex IT design and efficient business systems development.
* Develop strategic stakeholder relationships within business units to ensure effective communication and problem-solving.
* Participate in architectural discussions, evaluate proposed solutions, and provide recommendations.
Requirements
* Bachelor's degree in a related discipline or equivalent work experience.
* 5+ years of related production support experience, preferably in the securities or financial services industry.
* Strong programming/scripting skills in languages like Java, Python, C++, etc.
* Experience with various App/Networking Monitoring Tools.
* Strong interpersonal skills and proven ability to work with global teams.
Preferred Qualifications
* Advanced proficiency in DevOps, Agile, & Lean.
* Business knowledge of Securities, Fund Accounting, Collateral, and Tri-Party Repo.
* Experience in Platform Engineering, Cloud, Virtual, MQ, Database, Network, ITIL, Service Management.
About the Role
This role requires a self-starter with excellent analytical, troubleshooting skills, and incident management skills. The ideal candidate will be able to prioritize tasks accordingly, depending on demands from businesses and app/dev teams. Strong communication skills are essential for collaboration with operations teams and ensuring solution compatibility with company standards.