Sagemcom is a global technology integrator in the telecom and energy sectors. We are expanding our business in Brazil with a new focus on water meters and are looking for talented professionals to join our team. Interested in being part of this journey? Check out the job posting and send us your resume! Competencies: • Strong troubleshooting abilities in distributed systems and server environments. • Proficiency in Linux (Red Hat/Cent OS), shell usage, and IT monitoring tools. • Solid understanding of networking protocols (TCP/IP) and security standards (PKI, TLS). • Customer-focused mindset with excellent communication and follow-up skills. • Experience working in cross-functional and international teams. • Candidates must demonstrate strong English communication skills Key Responsibilities • Analyze and validate customer-reported incidents in production environments. • Diagnose and resolve service disruptions swiftly, ensuring SLA compliance. • Lead incident resolution efforts, including escalation management and RCA documentation. • Prepare service delivery reports and monitor incident trends. • Collaborate closely with offshore R& D teams and stakeholders throughout the resolution process. Benefits: Health plan Dental plan Life insurance Meal voucher Profit-sharing program (PPR) And, above all, a great place to work!