Are you an experienced Agile delivery expert looking for a challenging role as a Scrum Master?
We are seeking a highly skilled and motivated Scrum Master to lead our Agile delivery teams and facilitate high-quality, predictable delivery across our Salesforce Commerce Cloud (SFCC) implementation and ongoing support initiatives.
The ideal candidate has strong eCommerce domain expertise, can effectively coach cross-functional teams, and ensures alignment with organizational governance, security, and compliance standards.
* Key Responsibilities:
* Lead Agile ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews/demos, retrospectives
* Partner with Product Owners to prioritize backlogs, refine user stories, and define sprint goals
* Track sprint health (capacity, velocity, burndown/burnup) and manage scope
* Identify and remove impediments (dependencies, environments, test data, approvals)
* Coordinate cross-team dependencies (SFCC, integrations, OMS, payments, SEO/content, analytics)
* Promote flow efficiency by limiting WIP and reducing blockers
* Stakeholder Engagement & Reporting:
* Provide clear, timely status reporting (velocity trends, sprint summaries, risks, mitigations)
* Facilitate effective demos to showcase business value and gather early feedback
* Ensure alignment with governance, security, compliance, PCI, accessibility, and change management
* Coaching & Continuous Improvement:
* Coach teams and stakeholders on Agile and Scrum best practices
* Foster a culture of psychological safety, accountability, and outcome-driven delivery
Requirements:
* 8+ years in Agile delivery
* 5+ years as a Scrum Master supporting web/eCommerce teams
* Hands-on experience with Salesforce Commerce Cloud (SFCC/SFRA) or comparable enterprise eCommerce platforms
* Proven ability to improve velocity predictability, reduce defect leakage, and manage dependencies
* Strong understanding of Scrum, Kanban, Agile metrics, and scaling frameworks (SAFe, LeSS, Nexus, or pragmatic multi-team coordination)
* Proficiency with: Jira (boards, filters, dashboards), Confluence (documentation), CI/CD awareness (Git, Jenkins, GitHub Actions, Azure DevOps)
* Scrum certifications: CSM or PSM I / PSM II
* Solid eCommerce domain knowledge: Catalog, pricing, promotions, Checkout, payments, tax, shipping, returns, Order Management Systems (OMS)