Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our team. This individual will be responsible for providing timely and effective solutions to customers, troubleshooting complex issues, and working closely with our engineering team to reproduce and resolve problems.
Key Responsibilities:
* Handle support tickets and provide timely solutions
* Dive deep into complex issues and work with our engineering team to reproduce and resolve problems
* Collaborate with our sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement
* Contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing expertise
About the Role:
* Work with cutting-edge technology to deliver exceptional customer experiences
* Contribute to a product used by organizations worldwide
* Ongoing career growth and development opportunities within a dynamic company
* A collaborative culture that values innovation and teamwork
* The opportunity to work on a globally-used open-source API Ingress Controller
Requirements:
* Strong understanding of container technologies (Kubernetes, Docker) and cloud environments
* Networking experience is a must-have
* Excellent English written and verbal communication skills
* A knack for troubleshooting and dedication to finding solutions
* A collaborative spirit and ability to work effectively in a fast-paced global team
Preferred Qualifications:
* Experience with API Gateway and API Management solutions
* Knowledge of problem-solving methodologies and tools
* Ability to work independently and collaboratively in a distributed team environment
Contact Information: