Job Overview:
We are seeking a detail-oriented professional to support the analysis, testing and delivery of enhancements on our platform. This role requires collaboration with various teams and stakeholders.
Main Responsibilities:
* Collaborate with stakeholders to elicit analyze and document business requirements and process improvements.
* Assist in defining acceptance criteria and support user acceptance testing (UAT).
* Develop execute and maintain test cases and scripts for functional regression and integration testing.
* Identify document and track defects work closely with developers to ensure timely resolution.
* Support training and communication efforts related to new or updated platform functionality.
* Maintain clear concise documentation for both business requirements and testing activities.
* Participate in continuous improvement initiatives to enhance quality and efficiency.
Required Skills and Qualifications:
* 2-3 years of combined business analysis and quality assurance experience with ServiceNow (ITSM/ITOM modules preferred).
* Experience using Automated Test Framework (ATF) and/or other tools for test automation.
* Understanding of software development lifecycle (SDLC) testing methodologies and business analysis best practices.
* Strong analytical problem-solving and communication skills.
* Detail-oriented with the ability to manage multiple tasks and priorities.
* Excellent verbal and written communication skills.
* Ability to establish strong relationships internally and externally.
* Experience with Agile methodologies and DevOps practices.
Benefits:
This position offers a competitive salary between $45,000 and $70,000 per year.