Key Responsibilities
The Account Manager is responsible for building and maintaining strong, positive client relationships through clear communication and reliable service. They will serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
Main Objectives:
* Client Collaboration and Project Oversight:
o Work with clients to understand their marketing goals. Translate those goals into clear, actionable tasks and hand them off to team members to assign tasks and keep things moving internally.
* Review final deliverables before submission to ensure they align with client expectations and goals.
* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
Additional Skills:
* Strategic Thinking: Able to understand client goals and work with senior staff to shape big-picture plans that guide execution.
* Verbal & Written Communication: Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Emotional Intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure.
* Time Management: Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation Skills: Comfortable leading client meetings, walking through results, and representing the company in a polished, confident way.
Reporting Relationship:
* This role reports to the Senior Account Manager.
Key Performance Indicators (KPIs)
* Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback.
* Client Retention Rate: 93%+ of clients renew or continue service.
* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.
We maintain a standard operating schedule from 9 am to 5 pm MST, Monday to Friday.