Transforming Home Care with AI-Powered Scheduling
Job Position Overview:
As a skilled scheduling coordinator, you will be part of our 24/7 team, responsible for managing inbound and outbound requests to ensure seamless care coordination.
Key Responsibilities:
* Coordinate caregiver schedules, call-outs, and no-shows to guarantee continuous client coverage
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
* Utilize scheduling and EMR systems plus the client's proprietary platform
* Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Document updates accurately in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
* Provide feedback and suggestions to improve scheduling processes and the client's platform
Requirements:
* 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles
* Proven experience communicating with physicians, clinic staff, or healthcare providers
* Familiarity with EMR/scheduling systems
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
* Past experience working with U.S.-based teams in a fully remote role setup
Benefits:
* Potential for profit share based on performance
* Full-time work-from-home opportunity
* Unlimited paid time off
* Potential for career advancement
This is not a typical call center role.Schedulers handle complex scheduling challenges, anticipate problems before they escalate, and partner closely with caregivers, clients, and agency staff to keep care delivery on track.