The HR operations manager owns the execution and continuous improvement of HR operations across the full team member lifecycle — from onboarding through offboarding. This is a hands‑on role that blends operational leadership, systems ownership, and process discipline.
You will work closely with the Director of Global HR, HR Specialists, and cross‑functional partners to ensure HR systems, workflows, and documentation operate smoothly and consistently across countries.
This role is centered on building, operating, and continuously elevating a high‑performing HR engine, with a strong commitment to operational excellence and ongoing improvement every day.
Must haves
7+ years of progressive HR experience, with a strong focus on HR operations
Advanced English proficiency (written and verbal)
Location: Ukraine, Poland, Romania
Experience working in technology, IT, consulting, or service‑based environments
Proven success building, running, and improving HR processes that scale with company growth
Hands‑on experience managing HR operations for a multi‑country workforce
Strong experience with HRIS platforms (HiBob preferred) and modern productivity tools
Strong working knowledge of Jira, Confluence, Google Workspace, and related collaboration tools
Exceptional attention to detail and operational discipline
Ability to manage multiple priorities across regions in a fast‑paced, distributed environment
Nice to have
Experience supporting distributed, multi‑country teams
Familiarity with SOC2, ISO, or similar compliance environments
Experience using AI or automation to improve HR workflows, reporting, or efficiency
Prior people management or team‑lead experience
Experience working alongside people / ER or HRBP roles
Exposure to B2B, outsourcing, or billable team models
Key responsibilities
HR operations & lifecycle management
HR systems & tools ownership
Own and administer HRIS systems (HiBob or comparable platforms) as the system of record
Configure workflows, task lists, permissions, and reporting in HR systems
Maintain accurate, complete, and up‑to‑date team member data
Partner with internal teams to integrate HR tools with Jira, Confluence, Google Workspace, and other productivity systems
Compliance & operational risk
Ensure compliance with local labor regulations, internal policies, and HR controls across geographies
Own HR‑related audit readiness and evidence gathering (including SOC2‑related controls where applicable)
Maintain HR documentation, SOPs, and policy acknowledgements
Adapt policies and practices to meet regional needs while maintaining consistency
Manager enablement (process‑focused)
Provide managers with clear guidance on HR processes, timelines, and required documentation
Act as the primary owner of HR operational questions and requests
Escalate judgment‑based or sensitive employee relations matters to the director of global HR
HR team support & execution
Support, mentor and coordinate the work of HR Specialist or other team members as it relates to HR operational tasks
Prioritize operational work, ensure follow‑through, and reduce single points of failure
Identify opportunities for automation and efficiency using existing tools and AI‑enabled workflows
What this role is not
This role does not own employee relations judgment, PIPs, or conflict mediation
This role does not serve as a people partner or HR business partner
Strategic people decisions and leadership coaching sit with the Director of Global HR
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