Experience Background:
Experience IT service management, with a preference for those who have managed BPO/outsourced teams.
Proficient in data analysis, capable of managing services through data metrics.
Familiar with ITIL methodology (preferred with ITIL v3/v4 certification), with experience converting complex on-site service scenarios into standard SOP documents.
Experience serving executives (VIPs), capable of handling highly sensitive user complaints.
Job Description:
Bachelor's degree or above, preferably in Computer Science, Information Technology, or related fields.
Experience in IT service management, with experience in Chinese enterprises preferred
Fluency in English is a must. Proficiency in either Mandarin or Portuguese is required for effective communication.
Familiar with the processes and technologies related to desktop operations, asset management, and conference room operations. Advantage with ITIL and PMP certifications.
Excellent communication and team management skills, capable of working in a multicultural environment.
Strong problem-solving skills, quick response capabilities, and project collaboration skills.