Job Summary
The Operational Specialist plays a critical role in the success of our delivery operations by closely monitoring route progress and communicating effectively with drivers and shippers.
* Key Responsibilities:
* * Monitor ongoing delivery routes for efficiency and accuracy.
* Communicate with drivers and shippers through phone calls and live chat to address any issues or concerns.
* Evaluate and adjust route execution to ensure seamless delivery operations.
Requirements
* * Proficiency in English language is required.
* Ability to work based on Eastern Time Zone (EST).
* Familiarity with logistics, courier operations, call center, customer support, or account management experience is preferred.