Infosys Brazil is looking for professionals with the profile of HR Analyst (Support) to join our team:
Main activities and responsibilities:
Handling inbound calls from the Latin America contact center, serving as the first point of contact for inquiries related to HR Administration (such as Time and Attendance Management, Employee Data Administration, Leave Management, and Payroll, etc.)
Managing tickets through the HR Helpdesk platform (such as ServiceNow) within defined SLAs
Processing and validating changes in HR systems (such as SuccessFactors), ensuring data accuracy
Assisting employees with self‑service tools and guiding them through HR processes
Resolving discrepancies in collaboration with payroll teams
Documenting cases and solutions in detail for audit and compliance purposes
Identifying recurring issues and proposing process improvements
Ensuring compliance with Latin American labor laws and company policies
Required Qualifications:
Experience in HR Administration
Experience in HR technical support, managing HR transactions and payroll‑related inquiries
Experience with HR systems and tools, such as SuccessFactors, ADP, etc., and ticket management platforms, such as ServiceNow
Proficiency in Microsoft Office Suite (Word, Excel, and Outlook)
Intermediate Spanish
Work Model: On‑site 3 times per week (at the Nova Lima/MG office)
Schedule: 8:00 AM to 5:00 PM or 11:00 AM to 8:00 PM
Type of work: CLT, Flexible hours.
Benefits package:
Transport vouchers
Meal vouchers
Childcare assistance
Life insurance
Funeral assistance
Medical and dental insurance
Career: Global work on national and international clients and/or projects, possibility of international career movement.
About Us
Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, or disability.
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