Customer Success Specialist, Life Sciences
We are seeking a skilled Customer Success Specialist to join our team. As a key member of the customer success team, you will play a critical role in ensuring that professors at leading universities integrate JoVE videos into their courses to improve teaching outcomes and student success.
Key Responsibilities:
* Conduct daily outreach to faculty via calls, emails, and 1:1 demos to set up JoVE integrations in courses and increase product usage.
* Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
* Grow engagement and usage by delivering presentations at exhibits and conferences, university seminars and workshops, and onsite customer visits.
* Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
* Influence product decisions by communicating customer feedback to sales, product, and marketing teams.
Requirements:
* A Master's degree or PhD in Life Science disciplines is required.
* 1-3 years of experience in customer-facing roles is preferred.
* Fluent communication skills in English are essential.
* Knowledge of education, market trends, and challenges in assigned content areas (Biology, Chemistry, Medicine, Physics, Engineering, or Psychology) is required.
* Strong interpersonal skills with a passion for remote relationship-building are necessary.
* Experience in networking using cold calling is preferred.