Job Opportunity: Customer Service Professional
We are seeking a skilled Customer Service Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer support, resolving inquiries and complaints, managing customer accounts, and ensuring a positive customer experience across all communication channels.
Key Responsibilities:
* Customer Support: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
* Problem Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary.
* Account Management: Update and maintain accurate customer records and account information in the system.
* Product Knowledge: Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
* Communication: Build positive relationships with customers through empathetic and clear communication.
* Reporting and Feedback: Document customer interactions, track recurring issues, and provide feedback to improve service quality.
Requirements:
* 1 year of related experience and/or a related degree.
* Excellent written and verbal communication skills in English.
* Ability to excel in a fast-paced environment.
* Strong organizational abilities.
* Meticulous attention to detail.
* Collaborative team spirit.
* Commitment to confidentiality.
* A quiet, private workspace.
* Must be at least 21 years old.
Languages:
* English mandatory.
* Portuguese mandatory.