Job Role
We are seeking a highly skilled Home Care Scheduling Specialist to provide high-volume scheduling support for healthcare agencies.
Responsibilities:
* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
* Utilize EMR and proprietary scheduling systems to deliver seamless care delivery
* Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Document updates accurately in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
* Provide feedback and suggestions to improve scheduling processes and platform functionality
Requirements:
* 1–2+ years of experience in U.S. healthcare operations, patient coordination, or provider support roles
* Proven experience communicating with physicians, clinic staff, or healthcare providers
* Familiarity with EMR/scheduling systems
* Tech-savviness and ability to quickly learn new platforms and AI-driven tools
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
* Prior experience working with U.S.-based teams in a fully remote setup