Job Description
As a Technical Support Specialist, you will be responsible for troubleshooting complex customer requests and ensuring timely service delivery.
You will work closely with internal teams to diagnose and resolve technical issues, providing high-quality solutions to critical support cases.
Key responsibilities include delivering specialized technical solutions, maintaining SLA compliance, and collaborating with cross-functional teams to drive customer satisfaction and retention.
This role requires strong analytical thinking, excellent communication skills, and the ability to work in a fast-paced environment.
Technical expertise is essential, particularly in web application development, API integration, and network diagnostics.