As a Senior Business Technical Services Analyst, you will be the go-to person for clients to develop and maintain long-term relationships.
The ideal candidate will have solid experience in Oracle Database and PL/SQL development, as well as previous experience consulting with clients to meet business needs.
You will participate in converting client business requirements into detailed technical specifications and learn how to present them internally and externally while securing requirement sign-off.
This role involves gaining and maintaining knowledge of critical business impact issues from Service Desk and assisting with documents and maintenance to the clients' system environments.
Additionally, you will take part in execution of simple project/development work plans and learn to revise them as appropriate to meet changing needs and requirements.
Key responsibilities include establishing a positive rapport with clients, evaluating their business requirements, and guiding them to utilize standard solutions while maximizing revenue.
* Assists in the evaluation process of the client's business requirements and effort estimation.
* Participates in converting the client's business requirements into detailed technical specifications.
* Learns how to present the technical specifications internally and externally while securing requirement sign-off.
* Gains and maintains knowledge of critical business impact issues from Service Desk.
* Assists with documents and maintenance to the clients' system environments.
* Takes part in release management between Service Desk, Compliance and Project as well as client activities.
Requirements
* Bachelor's degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.