Unlock Your Creativity and Drive Growth as a Specialist
This is an exciting opportunity to combine your passion for design with your skills in project management, making you an ideal fit for this role. You will be working at the intersection of creativity, technology, and client success, helping leading brands scale their creative production using our platform.
Your mission will be to help clients achieve their goals by designing high-performance templates, managing onboarding processes, and providing training and support. This role combines creative design with relationship management, requiring someone who thrives on collaboration, ownership, and impact.
* Template Creation & Design Strategy
o Create dynamic templates that automate and scale creative production across platforms.
o Translate creative briefs into flexible templates built for performance and brand consistency.
o Partner with internal teams to ensure designs meet both aesthetic and technical needs.
Client Onboarding, Training & Success
* Owning the onboarding journey for clients from kick-off to rollout.
* Leading hands-on platform training (1:1 and group), empowering clients to create and manage their own campaigns.
* Being a trusted point of contact for questions, support, and adoption guidance throughout the client relationship.
Project & Relationship Management
* Coordinating onboarding and training timelines, managing expectations, and communicating progress clearly with both clients and internal teams.
* Gathering feedback from clients and translating their needs into actionable insights for our product team.
* Ensuring clients are not only satisfied but excited about the value we bring to their creative process.
Innovation & Americas Expansion
* Contributing to Cape's growth story in Latin America by shaping how creative automation is adopted in the region.
* Helping refine our approach to onboarding and support for large markets like Brazil.
* Collaborating across teams to continuously improve our workflows and tools.
What We're Looking For
* Fluent in English (Spanish is a plus).
* Experience with Figma, Photoshop, InDesign, and/or After Effects.
* Strong communicator and natural presenter.
* Tech-savvy and enthusiastic about automation and smart workflows.
* Great at managing multiple projects and timelines without losing the details.
* 2+ years of experience in design, client success, or creative operations (agency or marketing team background a plus).
* A fast learner who's excited to grow with us across the Americas.
Why This Role Matters
* You'll have the opportunity to work with some of the world's top brands and agencies.
* You'll be part of a remote-first, flexible work culture with autonomy and support.
* You'll join a young, diverse, and passionate team building the future of creative production.
* You'll have the chance to grow your career at the crossroads of design, tech, and client success.