Job Title: Digital Customer Engagement Strategist
Digital Customer Engagement Manager Job Description
A successful Digital Customer Engagement Strategist at a leading organization will drive customer engagement across various digital channels. This role requires leadership and collaboration to develop and implement strategies that improve customer satisfaction and loyalty.
* Develop and execute digital customer engagement strategies across multiple channels
* Lead a team of professionals to design and execute campaigns that meet customer needs
* Analyze customer data to inform marketing decisions
* Collaborate with cross-functional teams to ensure seamless execution of campaigns
Requirements:
* Bachelor's degree in Marketing, Business Administration, or related field
* 5+ years of experience in digital customer engagement or marketing management
* Strong knowledge of IT Service Management, SAP Basis, and SAP Applications
* Hands-on experience with SAP HEC, SAP S/4HANA, or other cloud solutions
* Excellent communication and leadership skills