About the Role
As a Logistics Support Specialist, you will be responsible for monitoring ongoing deliveries and providing assistance to delivery drivers and shippers via phone and live chat.
The successful candidate will possess excellent communication skills, proficiency in English, and the ability to work effectively within the Eastern US time zone (EDT). Additionally, prior experience in logistics, operations, call center, or customer support is highly desirable.
* Key Responsibilities:
* Monitor and track ongoing deliveries to ensure timely completion
* Provide real-time support to delivery drivers and shippers through phone and live chat
* Collaborate with internal teams to resolve any issues or concerns that may arise during the delivery process
Requirements and Qualifications:
* Required Skills and Qualifications:
* Proficiency in English
* Ability to work effectively within the Eastern US time zone (EDT)
* Prior experience in logistics, operations, call center, or customer support
Benefits of Working with Us:
* Opportunity to Work with a Dynamic Team:
* A fast-paced and supportive work environment that fosters growth and development
* The chance to contribute to the success of a rapidly expanding company
Ongoing Professional Development:
* Continuous Training and Support: