OysterLink is the fastest-growing restaurant & hospitality job site. The site recently launched and is generating over 350,000 monthly visitors organically. We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills for: Client & Applicant Communication Platform Management & Issue Resolution Feedback & Continuous Improvement Required Skills: Excellent English speaking skills and excellent grammar and communication skills Attention to detail and ability to learn platform features Strong customer service focus, ability to troubleshoot issues and come up with solutions Ability to multitask and manage time effectively Experience in ticket management & documenting feedback Able to work between 8 a.M. and 5 p.M. EST as we target a US demographic The GOALS for this position is to: Keep client response time during work hours under 1 hour, and issue resolution time under 2 hours Ensure client feedback (bugs or improvements) is documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives Responsibilities: Client & Applicant Communication Provide prompt support for inquiries, respond to questions, and offer guidance Communicate effectively with companies and job seekers Platform Management & Issue Resolution Troubleshoot feature issues, monitor bug/support requests Refresh and reorder featured job listings on our site and LinkedIn Feedback & Continuous Improvement Track and share client/applicant feedback with internal teams to enhance platform features Prior to platform launch (on the current site) Manage incoming "Post a Job" submissions Gather missing information and confirm postings with clients Collect and review CVs The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members. Oyster Link offers competitive salaries, yearly growth opportunities AND profit sharing. This is for a full-time, remote-work-at-home position. We do require team members who can work up until 5 pm EST. What we offer at OysterLink: A work culture focused on mutual success and continuous growth Job stability and growth Profit Sharing Shares in the company to receive an earn-out when the company is sold Challenging projects and opportunity to work with great team members Work-from-home opportunity 4 weeks paid time off We are seeking to make IMMEDIATE hires. Recruitment steps: Apply via LinkedIn Receive a short questionnaire Send back answers + CV Receive Test Have an interview with our Hiring Manager Get feedback We kindly ask for your CV and all correspondence to be in English.