Key Account Strategist
We're seeking experienced professionals to join our team in North America as a Key Account Strategist. As a key member of our team, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities.
* Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
* Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
* Build strong relationships with key stakeholders to drive engagement and long-term success.
* Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
* Analyze customer usage data to proactively address risks and drive retention strategies.
* Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.