**Job Title:** Technical Support Consultant
**About the Role:** We are looking for a skilled Technical Support Consultant to join our team. This individual will be responsible for providing top-notch customer support, troubleshooting technical issues, and ensuring our client's software meets the highest standards of quality.
**Responsibilities:)
* Deliver Level 3 customer support for our industry-leading software products.
* Triage reported customer incidents and work technical issues.
* Support the direct client feedback loop process and help secure existing revenue through customer retention.
* Manage incident queues and utilize troubleshooting skills to resolve complex issues.
* Build cross-application knowledge among our core application modules and push our software to the limit, making sure it is efficient and best-in-class.
**Required Experience:)
* Excellent English verbal and written communication skills.
* 3-5 years of Level 3 software support experience.
* Basic to intermediate SQL skills.
* Proficiency in using Microsoft Office Suite.
* A drive to continue learning in the energy business and our software.
**Benefits:
1. Paid Time Off (PTO), sick days, and designated national holidays.
2. A dynamic team environment with opportunities for growth and development.
3. The ability to own your job and be recognized for your contributions.
**About Us:
We are a nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer world-class remote resources to work as valued team members. If you are passionate about delivering exceptional customer support and have a drive to succeed, we encourage you to apply for this exciting opportunity.