Job Opportunity
The role of Customer Success Specialist in Life Sciences involves assisting professors at leading universities to integrate educational videos into their courses, enhancing teaching outcomes and student success.
This position requires daily outreach to faculty via calls, emails, and demos to establish JoVE video integrations in courses and increase product usage.
Responsibilities include increasing adoption through product awareness sessions, growing engagement and usage through presentations, strengthening subscription renewal outcomes, and influencing product decisions.
The ideal candidate should possess a Master's degree or PhD in Life Science disciplines, 1-3 years of experience in customer-facing roles, fluent communication skills in English, knowledge of education trends, and strong interpersonal skills.
Benefits of the Role:
* Contribute to improving teaching outcomes and student success
* Develop strong relationships with faculty members
* Enhance your skills in customer success and education
About the Position:
* Reports to [Manager Name]
* Works collaboratively with cross-functional teams
* Collaborates with external partners to achieve business objectives