Job Description - Job Title: Customer Service Representative - Req ID: 47949 - Job Location (Short): Osasco, BRA - Employment Type: Full Time - Segment: Danfoss Power Electronics and Drives Segment - Job Category: Sales - Work Location Type: On-site The Impact You'll Make: As our Customer Service Representative, you’ll play a key role in serves as the primary customer contact for assigned customer accounts and ensures all customer needs and expectations are met. Your impact? Communicate effectively and resolve customer issues regarding orders, processing, transportation, outstanding invoices You’ll collaborate with teams and take ownership of key processes, helping us move toward a more inclusive future. What You’ll Be Doing: - Respond to all customer communication in a timely, friendly, and thorough manner. - Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their customer needs. - Develop good working relationships with customers - Contribute and collaborate with the team to ensure that KPIs and customer satisfaction requirements are met. What We're Looking For: - Minimum 1 year (s) work experience or bachelor's degree in related field - Excellent interpersonal, written, and oral communication skills - Must possess a professional, friendly attitude - Ability to collaborate in team environment and effectively work with internal and external customers - Advanced English What You'll Get from Us: - We promote from within and support your learning with mentoring, training, and access to global opportunities. - You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. - We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. - You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. Ready to Make a Difference?: If this role excites you, we’d love to hear from you! to start the conversation and learn more about where your career can go with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Information at a Glance Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off - and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off - and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.