Our goal is to create a seamless experience for customers.
We strive to provide prompt and effective assistance, responding to customer inquiries based on the knowledge base and training materials.
* Maintain KPI levels in accordance with department standards.
* Stay informed about company policies, announcements, and updates to ensure effective communication with customers.
* Adhere to assigned working hours and demonstrate punctuality in scheduled shifts.
* Identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead.
* Educate customers on products and services through detailed explanations and solutions.
Becoming our Support Specialist means:
* You will be fluent in English, Spanish, and Portuguese languages.
* Excellent communication skills and quick problem-solving abilities are essential.
* Providing exceptional customer service: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
* Being ready to work a schedule from Monday to Friday (3 PM to 11 PM GMT+3), with Saturday and Sunday as days off.
Nice to have:
* Previous work experience in customer support.
* Experience with project management tools like Jira and Confluence.
We offer:
* Expertise development.
* Collaboration with top-notch professionals in their field.
* Opportunities for networking, exchange of experience, and internal and external training at the company's expense.
* A chance to affect the outcome of your work.
* Comfortable conditions with remote work and friendly atmosphere.
* Rich corporate life.
* Stability with competitive official salary and advanced benefits system.