IT Support Specialist
We are seeking a highly skilled IT Support Specialist to provide first- and second-line technical support via email and remote tools. The ideal candidate will be able to diagnose and resolve issues involving various business applications, including Office 365, Salesforce, and Slack.
* Key Responsibilities:
* Provide timely and effective technical support to internal customers.
* Log, track, and manage incidents and service requests across multiple platforms.
Candidate Requirements
Core Competencies:
* Troubleshooting skills with various software applications.
* Excellent communication and interpersonal skills.
* Able to work independently and as part of a team.
* Strong problem-solving and analytical skills.
* Familiarity with help desk software and ticketing systems.
What We Offer
We are committed to providing a dynamic and supportive work environment that fosters growth and development.
Our team is dedicated to delivering exceptional customer service and exceeding expectations.