Job Title: IT Infrastructure Expert
This is an opportunity to work in a fully remote position as a Systems Engineer.
As an IT Infrastructure Expert, you will design, implement and support complex IT systems for enterprise clients. You will collaborate with internal engineering teams to deliver tailored business solutions and provide expert guidance to help organizations optimize their IT environments.
The role suits a proactive, self-driven engineer who enjoys direct client engagement and thrives in a dynamic, solution-oriented setting.
Key Responsibilities:
* Design, install, configure and support systems technologies, including servers, storage and Active Directory.
* Consult with clients on integrating new technologies into existing infrastructures.
* Collaborate with engineering teams to deliver customized business solutions for critical environments.
* Manage and resolve client support tickets, maintaining clear communication and documentation.
* Track time against project agreements to ensure service efficiency and profitability.
* Report on project progress and participate in ongoing technical training and development.
Required Skills and Qualifications:
* 3-4 years of experience in IT infrastructure or managed services environment.
* Strong background in Microsoft 365.
* Hands-on experience with Intune and mobile device management.
* Proficiency in Multi-Factor Authentication (MFA) and/or Single Sign-On (SSO) solutions.
* Solid understanding of Windows Server and desktop operating systems.
* Proven ability to develop and maintain detailed systems documentation.
* Familiarity with change management, product lifecycles and client service best practices.