Job Description
This role combines creative vision with project management expertise, requiring a highly skilled professional to help leading brands and agencies in Brazil scale their creative production.
You will be responsible for designing high-performance templates, managing onboarding processes, leading training, and serving as a strategic partner to clients.
Key Responsibilities
* Design dynamic templates that automate and scale creative production across platforms.
* Translate creative briefs into flexible templates built for performance and brand consistency.
* Partner with internal teams to ensure designs meet both aesthetic and technical needs.
Client Onboarding & Success
* Own the onboarding journey for clients from kick-off to rollout.
* Lead hands-on platform training (1:1 and group), empowering clients to create and manage their own campaigns.
* Be a trusted point of contact for questions, support, and adoption guidance throughout the client relationship.
Project Management
* Coordinate onboarding and training timelines, manage expectations, and communicate progress clearly with both clients and internal teams.
* Gather feedback from clients and translate their needs into actionable insights for our product team.
* Ensure clients are not only satisfied but excited about the value brought to their creative process.
Team Collaboration
* Participate in shaping how creative automation is adopted in the region.
* Collaborate with cross-functional teams (tech, design, strategy) to continuously improve our workflows and tools.
Requirements
* Fluent in Portuguese and English (Spanish is an asset).
* Experience with Figma, Photoshop, InDesign, and/or After Effects.
* Strong communication and presentation skills.
* Tech-savvy and enthusiastic about automation and smart workflows.
* Ability to manage multiple projects and timelines without losing details.
* Minimum 2 years of experience in design, client success, or creative operations.
* A fast learner eager to grow with our company.