JOB DESCRIPTION
Job Title: IT Desktop Support Technician
Location address: Rodovia SP 101, Campinas-Monte Mor, Km 9, Condominio Techtown, Hortolandia,, Brazil Requirement: 5 days a week
Local language preferred
Job Requirements
Technical Skills
3–5 years of strong experience providing IT infrastructure field support, including troubleshooting hardware, software, and operating system issues while maintaining hardware warranty and security compliance.
Hands-on experience in installation, troubleshooting, and repair of desktops, laptops, printers, and other computer peripherals.
Basic understanding of enterprise LAN/WAN setups and ability to perform “smart hand” activities under instruction.
Ability to lift and move computer equipment up to 50 lbs.
Expertise in desk-side support and PC break/fix, including basic administration of Windows OS and MAC/Linux OS (preferred).
Working knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
Smart hand support for peripheral and networking hardware (e.g., monitors, keyboards, mice, printers, routers, switches, firewalls, racks, and panels).
Strong deductive reasoning and troubleshooting skills for system and network issues, including end-user network cabling.
Experience in repeat call analysis and developing preventive actions.
Experience in problem management and use of ticketing tools (Service Now, Remedy, etc.).
Excellent written and verbal communication skills.
Strong time management skills, proactive ownership, and ability to meet deadlines.
Preferably holds an Associate Degree in Electronics and Comp TIA A+ Certification.
Vendor certifications from OEMs such as Dell, Toshiba, Lenovo, or HP are a plus. Must-Have Technical Expertise
Desktop imaging
Application installation and support
Microsoft Outlook troubleshooting
Printer-related troubleshooting
Conference room equipment management
Knowledge of ticketing tools
Non-Technical Skills
Strong customer management and interpersonal skills.
Good oral and written communication.
Ability to interact with customers at different levels.
Result-driven and passionate about work.
Capable of working independently or as part of a team.
Completes tasks effectively with minimal supervision.
Flexible and available to work on varied schedules.