Internship Opportunity in Case Management
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The company is seeking a detail-oriented and process-driven intern to join the Case Management team. The successful candidate will play a key role in evolving the fraud case intake and resolution platform, an essential tool for streamlining fraud signals across departments and improving operational workflows.
Responsibilities will include:
* Assisting with the intake, tagging, and triage of fraud-related case submissions;
* Documenting return materials processes for traceability and evidence handling;
* Supporting the creation and refinement of standard operating procedures (SOPs) for fraud and marketing workflows;
* Collaborating with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participating in testing and feedback for new platform features;
* Helping to draft reports and identifying opportunities for automation and process improvement.
Qualifications include:
* Pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passion for structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
Benefits include:
* Hands-on experience with a global company;
* Mentorship, professional development, and networking;
* A 30-hour work week (Monday–Friday).
Join us in shaping the future of payments by applying today!
Diversity & Inclusion: We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.