Job Opportunity
We are seeking a skilled technical professional to join our team as a Service Desk Engineer.
About the Role:
* Provide remote technical support via email and collaborative tools.
* Analyze and resolve complex issues involving cloud-based applications, including Office 365 and Salesforce.
* Log, track, and manage incidents and service requests across multiple platforms.
Client Engagement:
* Foster strong relationships with clients through exceptional customer-centric experiences.
* Communicate technical information in a clear, user-friendly manner.
* Evaluate and escalate unresolved issues, ensuring timely follow-up.
Service Delivery:
* Adhere to industry-standard processes for incident, problem, and change management.
* Monitor and meet key performance indicators (KPIs) for client satisfaction and request fulfillment.
* Identify opportunities to enhance service delivery and client satisfaction.