Scrum Master
We are seeking a highly skilled Scrum Master to lead Agile delivery for our Salesforce Commerce Cloud (SFCC) teams. This role focuses on facilitating Agile ceremonies, removing impediments, driving continuous improvement, and ensuring high-quality, predictable delivery across SFCC implementation and ongoing support initiatives.
Key Responsibilities
1. Agile Delivery & Facilitation:
* Lead Agile ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews/demos, retrospectives
* Partner with Product Owners to prioritize backlogs, refine user stories, and define sprint goals
* Track sprint health (capacity, velocity, burndown/burnup) and manage scope
* Identify and remove impediments (dependencies, environments, test data, approvals)
* Coordinate cross-team dependencies (SFCC, integrations, OMS, payments, SEO/content, analytics)
* Promote flow efficiency by limiting WIP and reducing blockers
2. Stakeholder Engagement & Reporting:
* Provide clear, timely status reporting (velocity trends, sprint summaries, risks, mitigations)
* Facilitate effective demos to showcase business value and gather early feedback
* Ensure alignment with governance, security, compliance, PCI, accessibility, and change management
3. Coaching & Continuous Improvement:
* Coach teams and stakeholders on Agile and Scrum best practices
* Facilitate retrospectives with measurable outcomes and follow-through
* Foster a culture of psychological safety, accountability, and outcome-driven delivery
4. Project Leadership:
* Manage SFCC B2C implementation, migration, and enhancement projects end-to-end
* Define scope, objectives, timelines, and deliverables aligned with business goals
5. Planning & Execution:
* Develop project plans, budgets, and resource allocation strategies
* Monitor progress, manage risks, and ensure quality and timeline adherence
6. Team Coordination:
* Collaborate with developers, architects, QA, UX/UI teams, and third-party vendors
* Ensure SFCC best practices across development and integrations
7. Technical Oversight:
* Understand SFCC B2C architecture and APIs (OCAPI, SCAPI)
* Support integrations with payment gateways, OMS, CRM, and enterprise systems
* Work with SFCC Business Manager configurations as needed