Are you a skilled professional with expertise in issue resolution and team leadership? Do you have experience managing cross-functional teams and driving process improvements?
About the Role
This position involves leading the resolution of critical customer issues, forming virtual teams, and collaborating with various functional organizations. The ideal candidate will have strong communication skills, fluency in multiple languages, and a background in customer-facing roles.
Key Responsibilities:
* Lead the resolution of customer critical issues through effective problem-solving and collaboration
* Develop and manage interdepartmental teams to drive efficient issue resolution
* Liaise with Palo Alto Networks functional organizations and business units to achieve streamlined escalation resolution
* Maintain and improve procedures for customer and field personnel
Requirements:
* Fully fluent in English, Portuguese, and Spanish both written and verbal
* 10+ years of customer-facing sales and/or service delivery roles
* Past experience as Escalations Engineer/Manager or similar roles desired
What We Offer:
* A challenging role that allows you to make a real impact on customer success
* A dynamic work environment that values innovation and teamwork
* A competitive salary and benefits package