Job DescriptionThis position involves providing on-site technical support to IT infrastructure, networking, and hardware systems. The selected candidate will work closely with internal teams, customer teams, and remote technical specialists to identify and resolve issues efficiently.Responsibilities include monitoring system health, supporting network devices, troubleshooting VOIP phones, managing basic server tasks, and ensuring smooth day-to-day IT operations following SLA guidelines.Key Responsibilities:Monitoring system health and performanceSupporting network devices and hardwareTroubleshooting VOIP phones and other communication systemsManaging basic server tasks and operationsRequired Skills and QualificationsCandidates should possess the following skills and qualifications:Basic knowledge of network devices such as switches, routers, and wireless access pointsUnderstanding of assigning switch ports to specific VLANsKnowledge of basic VOIP phone configuration and troubleshootingAbility to visualize errors and communicate with remote technical teamsExperience in SLA-based environmentsGood understanding of data center infrastructure management applicationsBenefitsWe offer a competitive compensation package and opportunities for professional growth and development.OthersCandidates should have at least 3-5 years of experience in similar roles and a strong understanding of IT operations and infrastructure.