We're Hiring: Operations & Logistics Manager (E-commerce)
Location: [Remote/Brazil | Full-time
We're looking for an Operations & Logistics Manager who can keep products moving smoothly—from supplier to customer—without drama. If you love building systems, solving shipping puzzles, and making fulfillment faster + cheaper, you'll fit right in.
What you'll own
You'll be the glue between supply chain, fulfillment, and customer experience. Key responsibilities include but not limited to:
* Manage end-to-end logistics: inbound freight, warehousing/3PL, outbound shipping
* Own relationships + performance with 3PLs, carriers, freight forwarders, and vendors
* Improve shipping speed, accuracy, and cost (aka: fewer "where is my package?" moments)
* Oversee inventory flow and replenishment planning to prevent stockouts/overstock
* Create and maintain SOPs for receiving, picking/packing, returns, and exception handling
* Build dashboards for key KPIs (OTIF, shipping cost/order, fulfillment accuracy, returns rate)
* Lead continuous improvement projects (process, tools, automation, packaging optimization)
* Coordinate cross-functionally with CX, marketing, finance, and product team on launches and promos
What success looks like (90 days)
3PL/carrier performance clearly tracked and improved
Fewer shipping issues + faster resolution time
Clear SOPs + smoother handoffs between teams
Inventory is more predictable (less "oops we ran out")
Shipping costs are controlled while service levels stay strong
What we're looking for
* 3+ years in logistics/operations (bonus: DTC e-commerce, Shopify, Amazon, or retail)
* Strong vendor management skills (you can hold partners accountable politely but firmly)
* Solid understanding of shipping + freight (domestic and/or international)
* Comfortable with data + spreadsheets (you can measure stuff, not just "feel" stuff)
* Organized, proactive, and calm when things go sideways (because... they will)
* Process builder: you document, improve, and automate—not just "do the work"
Tools you may use (nice to have)
Shopify, Amazon Seller Central, NetSuite/QuickBooks, ShipStation/ShipBob, 3PL portals, Asana/ClickUp, Airtable, Google Sheets/Excel, Zapier/Make
Why join us
We're growing fast and need someone who can help us scale without breaking fulfillment. You'll have real ownership, a direct impact on profitability + customer experience, and a team that moves quickly.
How to apply
Send your resume + a short note answering:
* What's one logistics or fulfillment process you improved, and what changed?
* What systems/3PLs/carriers have you worked with?