ResponsibilitiesTo adhere to quality standards, regulatory requirements and company policiesTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen CasesTo participate or contribute on EN business in creation of proposals to drive Service improvement plansTo independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the teamTo provide support for on call escalations /L3 level support and doing incident & problem managementRequired Skills and ExperienceBachelor's degree in Computer Science, Engineering, or a related field.Proven experience as a DevOps Reliability Engineer or similar role.Strong knowledge of cloud platforms, particularly AWS.Proficiency in DevOps tools and practices.Experience with Jenkins for CI/CD pipelines.Knowledge of infrastructure as code tools, especially Terraform.Excellent problem-solving skills and attention to detail.Strong communication and collaboration skills.Languages: Portuguese and English.