Client Success Manager We are looking for a full-time, remote Client Success Manager with 4+ years of experience working in a software, technical recruiting, or technical outsourcing client services role. This role combines client advocacy with revenue responsibilities, focusing on retention and growth within existing client accounts. This individual will build loyalty and long-term engagement with our clients driving strategy and execution within client retention programs, account reviews, health checks, cross-sales, issue resolution, interview management, KPI tracking and administration, and more. Reporting to the Head of Client Success, you will advocate for the client across all of Velozient and will play an integral role in our service delivery team. Responsibilities Develop strong client relationships built on high responsiveness and advocacy Serve as the primary owner of account growth plans, including retention, expansion, and long-term account value Identify and close new sales opportunities within existing accounts, build job descriptions when necessary, and kick off new job recruiting efforts Plan and execute successful client retention programs that drive loyalty and satisfaction measured by NPS and CSAT respectively Review and submit candidates for open client jobs Coordinate candidate interviews and gather feedback communicating next steps within the People Success (a.K.A., recruiting) and Account Management teams Collaborate with account managers on key account activity Conduct client onboarding sessions Perform periodic health checks and ensure new resources are onboarded successfully with the client Collaborate with People Success in investigating and resolving resource issues Provide needed service information to clients including resource holiday calendars and answer general client inquiries Coordinate and contribute to annual account review preparation and execution Exhibit high integrity, a self-starter approach