Job Description
We are seeking a seasoned leader to spearhead our Salesforce implementation team. As the Director of Salesforce Implementation, you will be responsible for driving project delivery excellence and ensuring that all projects meet our high standards.
This is a critical role that requires strong leadership and technical skills. You will be managing a team of up to 15 professionals across the US and LATAM, including consultants, developers, administrators, solution architects, and marketing automation specialists.
You will be responsible for overseeing all Salesforce implementation projects, including Sales Cloud, Service Cloud, Marketing Cloud Account Engagement (MCAE), Marketing Cloud Engagement (MCE), and integrations.
Key Responsibilities
* Lead and mentor a cross-functional Salesforce implementation team across US and LATAM.
* Provide coaching, one-on-ones, growth planning, and performance management.
* Promote a culture of accountability, continuous improvement, and high-quality delivery.
* Manage staffing, capacity planning, and resource allocation across all active projects.
Required Skills and Qualifications
To be successful in this role, you will need:
* 7 or more years of Salesforce implementation experience (consulting or client-side).
* 3 or more years leading technical or consulting teams, preferably remote or geographically distributed.
* Strong knowledge of Sales Cloud, Service Cloud, and marketing automation platforms (MCAE and MCE).
* Proven ability to manage multiple simultaneous projects and large-scale client engagements.
* Experience with resource planning, time tracking, utilization reporting, and delivery KPIs.
* Strong communication, leadership, and conflict resolution skills.
* Ability to operate at both the strategic and tactical levels.
What We Offer
We offer a competitive salary and performance bonus structure, flexible remote work environment, opportunity to lead a rapidly expanding Salesforce practice, supportive leadership, and a culture focused on growth, innovation, and client success.
We also offer professional development opportunities and Salesforce certification support, paid time off, paid holidays, and emphasis on work-life balance.