Operations Specialist Job Description
We are seeking a skilled Operations Specialist to monitor ongoing delivery routes and communicate with drivers and shippers via phone and live chat. This is an exciting opportunity for a detail-oriented individual to join our team and contribute to the success of our courier services.
The successful candidate will have experience in logistics, courier operations, call center, customer support, or account management. Proficiency in English and ability to work based on Eastern US time zone (EST) are also essential requirements.
* Responsibilities:
* Monitor Ongoing Delivery Routes: Ensure timely and efficient delivery of packages to customers.
* Communicate with Drivers and Shippers: Resolve any issues or concerns related to delivery, maintain good relations with clients.
* Maintain High Standards: Develop and implement strategies to improve operational efficiency and reduce errors.
* Meet performance metrics and exceed expectations where possible.
What We Offer:
* Opportunity to Work Remotely: Enjoy flexibility in your work arrangement and be part of a remote-friendly team.
* Professional Development: Participate in training programs to enhance your skills and knowledge in the field.
* Competitive Salary and Benefits: Receive fair compensation and enjoy benefits that support your overall well-being.