Job Title: Technical IT Operations Specialist
We are seeking an experienced Technical IT Operations Specialist who will serve a dual role in responding to IT audit requests and maintaining critical IT systems and infrastructure. This position is essential in ensuring both secure, stable IT operations and audit-readiness across the organization.
Key Responsibilities:
* Act as the main point of contact for internal, external, and regulatory audits involving IT, collecting, organizing, and submitting audit documentation, including evidence of access controls, system configurations, logs, and security policies.
* Coordinate with other IT and business units to ensure accurate and complete responses to audit inquiries, supporting testing of IT general controls (ITGCs), application-level controls, and infrastructure safeguards.
* Maintain up-to-date compliance documentation and help prepare for recurring audits, tracking and assisting in remediation of audit findings, documenting corrective actions.
System Administration:
* Manage and maintain servers, networks, and IT infrastructure, monitoring system performance, backups, patch management, and security configurations.
* Administer user accounts, permissions, and group policies in Active Directory and cloud-based platforms, ensuring system integrity and availability through regular maintenance, updates, and proactive monitoring.
* Troubleshoot and resolve hardware, software, and networking issues, implementing and maintaining system documentation, standard operating procedures (SOPs), and IT asset inventories.
Required Qualifications:
* Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent hands-on experience.
* 3–5 years of experience in IT system administration with a demonstrated role in audit support or compliance.
* Strong working knowledge of Windows and/or Linux servers, networking, and cloud platforms, familiarity with IT audit processes and frameworks.
* Experience with access management, system monitoring tools, and log collection systems.
Preferred Qualifications:
* Certifications such as CompTIA Security+, CISA, Microsoft Certified: Azure Administrator, or similar.
* Experience with backup and recovery systems, endpoint management tools, and scripting.
* Familiarity with GRC tools and ticketing systems.
Key Competencies:
1. Strong organizational and multitasking skills.
2. High attention to detail and a strong sense of accountability.
3. Excellent English communication skills with both technical and non-technical stakeholders.
4. Able to handle sensitive data with discretion and confidentiality.
5. Self-driven, analytical, and adaptable in a fast-paced IT environment.