Expert Servicenow ITOM Professional Sought
We are looking for a skilled IT professional to lead the development and enhancement of our Service-now platform.
Key Responsibilities:
* Lead design, development, and implementation of complex Service-now ITOM solutions including CMDB, Discovery, and Service Mapping.
* Experience with configuring and customizing Service-now applications and modules.
* Develop integrations between Service-now and other enterprise systems.
* Collaborate with stakeholders to gather requirements and translate them into technical solutions.
* Mentor junior developers and provide technical guidance.
* Ensure best practices in coding, testing, and deployment.
* Provide solutions that utilize most out-of-the-box features without requiring customizations.
* Facilitate code reuse, components, and proven patterns; Influence common modeling, design, and coding practices.
* Perform upgrade testing by validating customizations, configurations, and integrations across major and minor Service-now releases.
* Develop and maintain Automated Test Framework (ATF) test suites to validate core Service-now functionalities, ensuring stability and reducing manual regression efforts.
* Troubleshoot and resolve platform issues.
* Maintain documentation for development and configuration.