Supply Chain & Manufacturing Application Services - IT Business ConsultantJob DescriptionPosted Thursday, July 24, 2025 at 5:00 AM | Expires Thursday, August 7, 2025 at 4:59 AMAt Sylvamo, we’re a team on a mission. Joining us, you’ll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world.Come grow with us!Supply Chain & Manufacturing Application Services - IT Business ConsultantPurpose:Sylvamo’s IT Enterprise Application Services organization is responsible for designing, building, implementing and sustaining an Enterprise Supply Chain solution. The objective of the solution is to support and enable changing business processes to improve customer satisfaction and reduce supply chain costs. Enterprise Application Services includes Commercial Excellence, Finance & Sourcing, Supply Chain & Manufacturing, HR & EHS, and Application Development.The Supply Chain and Manufacturing Application Services IT Business Consultant will work in a lean team environment to recommend and deliver technology enabling business processes in SAP covering Supply Chain (Supply Chain Planning and Order to Invoice processes) and our Manufacturing Execution System) along with a number of 3rd party integrations.The applications in scope include SAP APO, ECC, BW and our MES applications. There are 3rd party applications in scope that will be managed and supported including Loftware, Load Xpert that will require helping manage vendor relations supporting enhancements, projects, deployments, documentation maintenance, integration changes, data extractions, application licenses, and in some cases 1st and 2nd level application support.The team provides business, operational and technical expertise for IT solutions including design and implementation of Supply Chain and Manufacturing solutions that could consist of in-house and 3rd party applications.IT point of contact and consults for custom features within vendor products, and acts as a liaison working across IT, the business and with our Managed Service partners.The candidate should have configuration experience and knowledge of Supply Chain and Manufacturing processes with functional and configuration knowledge of SAP APO DP/S&OP/PPDS, SAP ECC SD/PP/CO/PM and how to integrate with 3rd party applications to support functional and process changes to enable business requirements.The candidate needs leadership skills to organize, facilitate, and lead design, build and testing activities supporting enhancements and projects as well as to be a point of contact for vendors supporting 3rd party applications.The candidate will need leadership skills to manage work with our Managed Service Partners.Key Accountabilities:Lead and help manage vendor relations supporting enhancements, projects, deployments, documentation maintenance, integration changes, data extractions, application licenses, and in some cases 1st and 2nd level application supportLead and coordinate project deliverable estimates for integrated and complex development of application solutions/projects working across IT, the business and with our contract/managed services partnersAble to break-down work, explain tasks and understands interdependenciesLead and facilitate design discussionsWill lead and be responsible for multiple phases of a project and could serve as an IT project managerLead and conduct process improvement, functional design and realization for the Supply Chain, Manufacturing and Deliver functional areas applications and system changesCapable of working independently with little supervision and guidanceAnalyze complex user information flows and business requirements to determine alternative procedural and/or systematic solutions to meet business requirementsUnderstands business data and how to effectively present information using specific software toolsTranslates business partner requirements into functional specifications for the IT organizationPerforms process and data mappingSolves difficult problems with effective solutionsPerform SAP (Supply Chain Planning - SAP APO DP/S&OP/PPDS; SAP ECC SD/PP/MM/PM) and MES configuration or familiar with how to determine configuration optionsPerform IT acceptance testing of configuration changes and development changes in a highly integrated environment following established methodologies and tools for providing regular reporting on resultsProvide support of existing processes in the project and production environmentsWork cohesively with other Information Technology, business and contract resources/groupsLead and participate in project and team meetingsParticipate as needed with go-live and after hours IT project supportResponsible for maintaining support documentation including design documents and functional documentationSubject matter expert in business applications / systems / specific technologyTakes on medium to large functional/technical assignmentsResponsible for leading and participating in process assessments, documenting the solution analysis following the PDP methodologyOrganizes IT cross functional teams for highly complex and integrated scope during the realization phase proving continuity between design and realizationSurfaces and escalates issues and risks, providing recommendations and facilitating resolution to issuesSeeks out value added opportunities to improve IT solutions and service capabilitiesConduct knowledge transfer sessions as a functional/technical expertAble to work independently and is a self-starterPeople:Leverages IT professionals with strong production planning, paper manufacturing, SAP/MES functional knowledge, SAP/MES technical development and project management skillsEnsures compliance with all Human Resource function directives and guidelines related to personal and professional development of staff, career and succession planningParticipates and is engaged in regularly scheduled people reviews focused on personal development and team engagementHelps ensure knowledge transfer plans are maintained and implemented to sustain a high performing team and bench strength across the areas of responsibilityCustomers:Ensure business solutions are designed, built and tested to support customer needs by using consistent methods and standards, project management discipline and supporting toolsetsDevelop relationships with our IT partners and Global Supply Chain business organizations collaborating on priorities and design solutionsOperational Excellence:Responsible for executing day-to-day tasks and assignments of deliverables ensuring deliverable timelines are metUnderstand all corporate policies impacting IT and ensures adherence. Completes all security, legal and regulatory requirements to safeguard the applicationMaintains the integration and secures integrity of Supply Chain Operating Model design and enabled benefitsSeeks out value added opportunities to improve IT Solutions and Services capabilitiesManaging vendor relationsDealing with ambiguityMaintaining standardized processes, procedures and standards through ever changing business processesBusiness environments and requirements change often and complexity level is highIntegration with SAP based Supply Chain processes, data and technology brings additional complexityWorking in a highly complex technical landscapeKnowledge and Experience:Functional / Technical Skills:Bachelor’s degree in IT or related field preferredMinimum 10 years business and IT experienceUnderstanding of the Supply Chain and Manufacturing Execution System (MES) processes and enabling technologyUnderstanding of waterfall and agile methodologiesWell developed in delivering IT-enabled projects with established project management skillsCapable of working independently with little supervision and guidanceStrong interpersonal, leadership, and organizational skillsSharp analytical skillsExcellent communication and written skillsExcellent presentation skillsStrong understanding and able to execute the design and build methodologySkilled in process management; can translate output of process assessments into clearly defined gap and proposed resolutionBroad and deep business process knowledge of the Supply Chain and MES processes; able to lead and contribute to design and build process and functional deliverablesPaper industry knowledgeConfiguration skills in SAP and MES applicationsSAP BW knowledge of data stores and cubes to understand data relationshipsApplication and data integration skillsGovernance, risk and compliance skillsSoftware testing skillsBusiness intelligence/analytical skillsFluent in English (Written and Verbal)COMPETENCIESAction OrientedAgileBusiness AcumenBusiness SavvyCommunication SkillsConflict ManagementCustomer FocusedDealing with AmbiguityDecision QualityDevelopment-mindedDrive for ResultsFunctional/technical SkillsInclusive and CollaborativeInformingLearning On The FlyPeer RelationshipsPlanningPolitical SavvyPriority SettingProblem SolvingProcess ManagementStanding AloneSelf-developmentTeam-orientedSylvamo partners with you and your family on your health and wellness journey. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, life insurance, and a generous 401(k) plan with matching company contributions, and more. Sylvamo is here for all stages of life. We also offer paid time off and paid holidays per year.The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.Sylvamo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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