Job Description
The role of Account Growth Specialist is pivotal in driving revenue expansion and customer satisfaction. This position demands a deep understanding of client needs, complex sales strategies, and the ability to forge long-term relationships.
1. Account Management:
* Develop and execute account plans to achieve revenue growth and customer satisfaction objectives.
* Build and maintain strong connections with key decision-makers at existing customer accounts, ensuring customer satisfaction and retention.
* Identify and pursue new business opportunities within existing accounts.
* Conduct regular account reviews and provide insightful business analysis to customers.
* Collaborate with other departments (including pre-sales, product, legal, and marketing) to support customer success.
2. Sales and Revenue:
* Achieve and exceed assigned sales quotas and revenue targets.
* Drive client retention, renewals, upsells, and cross-sells.
* Negotiate and close deals effectively.
* Manage the entire sales cycle from lead qualification to contract negotiation and customer onboarding.
* Contribute to the development of sales strategies and best practices.
* Gather market intelligence, developments, and competitor activities and share insights with the sales team.
About the Ideal Candidate
* Proven track record of success in a sales role, preferably in the software industry.
* Experience with long sales cycles, request for proposals, and public tenders.
* Strong comprehension of the software development lifecycle and enterprise IT environments.
* Experience with open source software, API management, and IAM technologies.
* Excellent communication, presentation, and interpersonal skills.
* Strong negotiation and closing skills.
* Ability to build and maintain strong customer relationships.
* Strong analytical and problem-solving skills.
* Proficiency in CRM systems and other sales tools.