At the forefront of logistics innovation, we are revolutionizing delivery services in major US metropolitan areas.
We seek a seasoned Operations Specialist to drive our ongoing deliveries, collaborate with drivers and shippers via phone and live chat, and ensure seamless customer experiences.
* Proficiency in English is essential
* The ideal candidate will be able to work based on the Eastern US time zone (EDT)
* Experience in logistics, courier operations, call center, or customer support is required
About This Role
This key position involves monitoring and optimizing delivery processes, resolving issues promptly, and fostering strong relationships with customers.
Requirements
To succeed in this role, you must possess:
* Strong communication skills
* Able to work independently and as part of a team
* Proficiency in relevant software and systems
Benefits
In addition to a competitive salary, you can expect:
* A dynamic and supportive work environment
* Ongoing training and development opportunities
* A comprehensive benefits package