The Position: Webmaster
You will be joining our GovSites team, reporting directly to the Webmaster Team Lead. As
Webmaster at SDL, you will be responsible for:
* Onboarding new municipal website clients under the direction of your team lead
* Strategically migrating and laying out a large volume of content and documents
* Completing website content updates for managed sites
* Proactively reviewing websites for discrepancies or better methods to display information
* Resizing images, converting PDF documents, and following best practices for site content updates
* Installing and testing Joomla updates
* Assisting with the training of clients
* Providing ongoing support and maintenance for your accounts
What You Bring:
* 5+ years of experience in support, client relations, account management, or roles
* directly working with customers.
* Strong written and verbal communication skills
* Attention to detail
* Ability to take direction
* Ability to multitask
* Accountability
* A willingness to learn new skills and processes
What Makes You Stand Out:
* Experience in the SaaS industry, particularly in providing solutions to local governments.
* Prior startup experience.
* Municipal webmaster experience
* An understanding of local government
* Experience with Joomla! CMS
* Experience with cPanel, WHM, Freshdesk, Google Workspace, Clickup, and Adobe Creative Suite
* Familiarity with PHP, HTML, and CSS
* Understanding of Linux server configuration