Operations Specialist Role
We are seeking a highly skilled Operations Specialist to join our team. In this role, you will be responsible for overseeing the efficient execution of delivery routes and fostering strong relationships with drivers and shippers through effective communication.
* Monitor and manage delivery routes
* Provide exceptional customer support via phone and live chat
* Manage logistics and courier operations to ensure seamless delivery services
* Proficiency in English language
* Ability to work based on Eastern US time zone (EST)
* Experience in logistics, courier operations, call center, customer support, or account management
* Logistics and courier operations management best practices
* Effective customer support and communication skills
* Time zone adaptation and flexibility
About Us-
* Our company provides local courier services
* We operate in multiple major metro areas across the U.S.