Job Opportunity
We are seeking a seasoned professional to provide expert support and operational excellence for our Accounts Receivable and Billing modules within Oracle ERP Cloud.
Key Responsibilities:
* Provide timely and effective resolution of tickets related to accounts receivable, customers, invoicing, and payments, as well as collections.
* Work closely with suppliers and internal teams to resolve issues and meet established deadlines (SLA).
* Offer technical assistance to users during monthly accounting close in LATAM, USA, and APAC regions.
* Conduct thorough regression testing on quarterly updates to the Oracle SaaS environment.
* Maintain SOX compliance and ensure accurate documentation aligns with ITIL standards.
* Lead support operations by focusing on quality, communication, and continuous improvement initiatives.
* Implement best practices using ServiceNow and GitLab tools to enhance efficiency and productivity.
* Collaborate effectively with Oracle engineering teams to ensure seamless integrations.
Required Skills and Qualifications:
* Demonstrated functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing.
* In-depth knowledge of tax document capture and integration with Syncro or EDICOM.
* Understanding of Brazilian taxation applied to billing and accounts receivable.
* Experience with Oracle localizations for Brazil (LACLS) and report generation.
* Proficiency in BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi.
* Excellent communication skills in Portuguese and English.
* Proactive, collaborative work, and results-oriented mindset.
* Minimum 3 years of experience in Oracle Cloud implementation cycles.
Benefits and Growth Opportunities:
As a valued member of our team, you will have the opportunity to grow professionally and personally. We offer a dynamic and supportive work environment that fosters innovation, collaboration, and continuous learning.
Additional Information:
Applicants must possess a strong understanding of the requirements outlined above and be able to articulate their relevant experience and qualifications.